Terms of Service

Last updated: June 26, 2026 (version 2026-06-26)

These Terms of Service ("Terms") govern your access to and use of the Seamless E-Sign platform ("Service") provided by Seamless E Sign LLC ("Seamless E-Sign," "we," "us," or "our"). By creating an account, sending or signing an envelope, or otherwise using the Service, you agree to be bound by these Terms.

1. The Service

Seamless E-Sign provides an electronic signature platform that lets customers prepare, send, sign, and store legally binding documents, along with related APIs, integrations, and developer tools. Electronic signatures generated through the Service are intended to satisfy the U.S. ESIGN Act and UETA. You are responsible for confirming that electronic signatures are valid for your specific use case and jurisdiction.

2. Your Account

You must provide accurate information, keep your credentials confidential, and are responsible for all activity under your account. You must have authority to bind any organization on whose behalf you use the Service, and you must be of legal age to contract in your jurisdiction.

3. Acceptable Use

You agree not to misuse the Service. You will not:

• use the Service for unlawful, fraudulent, or deceptive purposes;
• send spam, phishing, or unsolicited bulk communications;
• infringe intellectual property or privacy rights of others;
• upload malware or attempt to probe, scan, or breach the Service;
• scrape, reverse engineer, resell, or circumvent technical limits of the Service.

4. Customer Content

You retain ownership of the documents, data, and signatures you upload or generate ("Customer Content"). You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the Service. You are responsible for the legality of Customer Content and for obtaining any consents needed from signers.

5. Intellectual Property

Seamless E Sign LLC retains all rights, title, and interest in the Service, including software, documentation, branding, and underlying technology. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your subscription or credit balance.

6. Payments, Credits, and Subscriptions

Paid features (including envelope credits) are sold through our reseller. Pricing, billing, taxes, invoicing, and refund mechanics are governed by the Paddle Buyer Terms available at paddle.com/legal/checkout-buyer-terms. Credit purchases are non-transferable and are consumed as envelopes are sent.

7. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See our Refund Policy for details on requesting refunds.

8. Service Availability

We work hard to keep the Service reliable, but we do not guarantee that it will be uninterrupted or error-free. We may modify, suspend, or discontinue features at any time. Scheduled maintenance and emergency fixes may temporarily affect availability.

9. Suspension and Termination

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated policy violations. You may stop using the Service at any time. Upon termination, your right to use the Service ends; we may retain or delete Customer Content in accordance with our Privacy Notice.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, Seamless E Sign LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months before the claim or (b) USD $100. Nothing in these Terms limits liability that cannot be excluded by law.

12. Indemnification

You will defend and indemnify Seamless E Sign LLC against claims arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the United States and the state in which Seamless E Sign LLC is organized, without regard to conflict of laws principles.

15. Contact

Questions about these Terms can be sent to support@seamlessesign.co.